Privacy Policy
Last Updated: November 21, 2025 Effective Date: November 21, 2025
1. Introduction
JackFitter ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jackfitter.com and purchase our products (clothing and leather jackets).
We operate from the United States but serve customers globally, specifically in Canada, the United Kingdom, and Australia. This policy is designed to comply with:
- United States: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA).
- United Kingdom: UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
- Australia: Privacy Act 1988 and the Australian Privacy Principles (APPs).
By accessing our website or placing an order, you consent to the data practices described in this policy.
2. Information We Collect
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. We collect this information through the WooCommerce platform and associated integrations.
A. Information You Provide Directly
- Identity Data: First name and last name.
- Contact Data: Billing address, shipping address, email address, and telephone number.
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
- Payment Information: We process payments via third-party secure gateways (e.g., PayPal, Stripe). We do not store your full credit card numbers or security codes (CVV) on our servers. All payment data is handled securely by the payment processor.
- Custom Measurement Data: For custom-made leather jackets, we collect specific body measurements you provide to ensure a proper fit.
B. Information Collected Automatically
When you visit our site, we automatically collect certain information about your device and interaction with our store to prevent fraud and optimize site performance.
- Device Data: IP address, browser type, time zone setting, and browser plug-in types.
- Usage Data: Information about how you use our website (e.g., items viewed, time spent on pages).
- Cookies: We use strictly necessary cookies required by WooCommerce to keep your shopping cart active and functional.
Note on Browsing History: Apart from standard analytics required for site functionality and Google Ads performance, we do not collect or store your detailed browsing history across other websites.
3. How We Use Your Information
We adhere to the principle of Purpose Limitation. We use your data for the following specific reasons:
- Order Fulfillment: To process and deliver your orders, including managing payments, fees, and charges (Performance of a Contract).
- Customer Support: To notify you about your order status, shipping updates, or to resolve returns/exchanges (Legitimate Interest).
- Marketing and Advertising: To serve relevant advertisements to you via Google Ads and to measure the effectiveness of our advertising campaigns (Consent/Legitimate Interest).
- Fraud Prevention: To detect and prevent payment fraud or unauthorized access (Legal Obligation).
- Legal Compliance: To comply with tax, accounting, and other legal obligations in the US, UK, Canada, and Australia.
4. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third parties required to operate our business:
- Service Providers (Fulfillment): We share your name, shipping address, and phone number with shipping carriers (e.g., USPS, FedEx, DHL) to deliver your package.
- Payment Processors: Financial data is shared with payment gateways (e.g., PayPal, Stripe) to process transactions securely.
- Advertising Partners: We use Google Merchant Center and Google Ads. Limited data (such as hashed emails or order values) may be shared with Google to track ad conversions and ensure our products are shown to interested audiences. Google operates as a data processor under strict confidentiality terms.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. International Data Transfers
JackFitter is located in the United States. If you are visiting us from the UK, Canada, or Australia, please be aware that your information will be transferred to, stored, and processed in the United States.
- For UK and EEA Customers: The US has different data protection laws than the UK/EEA. We safeguard your data by ensuring our third-party providers (like WooCommerce and Google) utilize Standard Contractual Clauses (SCCs) or adhere to the Data Privacy Framework where applicable, ensuring your data is protected to a standard comparable to the UK GDPR.
- For Australian and Canadian Customers: By providing your information, you consent to this transfer, storage, and processing in the US necessary for the performance of our contract with you (i.e., fulfilling your order).
6. Your Rights and Choices
Depending on your location, you have specific rights regarding your personal information.
A. General Rights (Applicable to US, CA, UK, AU)
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete data.
- Right to Deletion (Erasure): You can request that we delete your personal data, subject to our legal obligation to retain tax/transaction records.
- Right to Opt-Out: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails.
B. Specific Regional Rights
- US (CCPA/CPRA): Residents of California have the right to opt-out of the "sharing" of personal data for cross-context behavioral advertising. You may exercise this right by contacting us. We do not sell data for monetary value.
- UK/EEA (GDPR): You have the right to restrict processing and the right to data portability (receiving your data in a structured, machine-readable format).
- Australia: If you believe we have breached the Australian Privacy Principles, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) if we do not resolve your concern satisfactorily.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience.
- Essential Cookies: Required for the operation of the checkout process (e.g., keeping items in your cart).
- Analytics/Advertising Cookies: Used by Google Analytics and Google Ads to help us understand site traffic and deliver relevant ads.
Managing Cookies: You can choose to disable cookies through your browser settings. However, please note that disabling strictly necessary cookies may prevent you from checking out on our website.
8. Data Security and Retention
We implement appropriate technical and organizational security measures to protect your data, including Secure Socket Layer (SSL) technology to encrypt data during transmission. Access to your personal data is restricted to employees and partners who need it to fulfill your order.
Retention: We retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 7 years for tax records).
9. Children's Privacy
Our website is not intended for children under the age of 13 (or 16 in the UK/EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.
11. Contact Information
If you have questions about this Privacy Policy, or if you would like to make a complaint or exercise your data rights, please contact our Privacy Compliance Officer:
JackFitter
- Email: info@jackfitter.com
- Phone: +1 (571) 686-1270
- Mailing Address:6056 Clay Spur Court Centreville, VA 20121 United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
