Return and Refund Policy

Last Updated: November 21, 2025
JackFitter Website:  https://jackfitter.com  Email:  info@jackfitter.com  Phone: +1 (571) 686-1270 Address: 6056 Clay Spur Court, Centreville, VA 20121, USA Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
 

1. Introduction

At JackFitter, we are committed to the quality of our leather jackets and clothing. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines your rights and our obligations to ensure a transparent, fair, and compliant shopping experience.
This policy complies with Google Merchant Center requirements and consumer protection laws in the United States (FTC), Canada (CRA), United Kingdom (Consumer Rights Act 2015), and Australia (ACL).

2. Return Eligibility and Timeframe

We offer a 30-Day Return Window. You have 30 days from the date your order is delivered to initiate a return. If 30 days have passed since your delivery, we effectively cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
  • Unworn and unwashed.
  • In the same condition that you received it.
  • In the original packaging with all tags attached.

3. Standard vs. Custom Orders

To ensure transparency, we distinguish between "Standard" catalog items and "Custom" made-to-measure items.
A. Standard Orders (Catalog Items)
  • Buyer’s Remorse: We accept returns for standard size items due to change of mind, wrong size ordered, or style preference.
  • Fees: There are NO restocking fees for standard orders.
  • Shipping: Return shipping is FREE. We provide a prepaid return shipping label.
B. Custom Orders (Made-to-Measure/Personalized)
Due to the unique nature of custom leather jackets tailored to your specific measurements:
  • Buyer's Remorse: Custom orders are NOT eligible for return or refund for reasons such as "change of mind," "wrong size provided by customer," or "style preference."
  • Defects/Errors: Custom orders are ONLY eligible for return if:
  1. There is a manufacturing defect (e.g., broken zipper, leather tear).
  1. The product does not match the order description.
  1. The measurements of the finished jacket differ significantly from the measurements you provided (beyond standard industry tolerances).

Note: We strongly encourage customers to double-check measurements before placing custom orders.

4. The Return Process

We have streamlined our return process to be as simple as possible:
  1. Initiate Return: Contact our support team at  info@jackfitter.com  or call +1 (571) 686-1270 within 30 days of delivery. Please include your Order ID and the reason for the return.
  1. Receive Label: Once your request is approved, we will email you a Prepaid Return Shipping Label.
  1. Pack & Ship: Pack the item securely in its original packaging. Attach the printed label to the outside of the box and drop it off at the carrier location specified on the label.
  1. Inspection: Once we receive your return at our facility in Centreville, VA, our team will inspect the item (usually within 2 business days).

5. Refunds

  • Processing Time: Once your return is inspected and approved, we will initiate your refund immediately. Please allow 5–7 business days for the credit to appear on your original method of payment, depending on your bank or credit card issuer.
  • Refund Amount: You will receive a full refund for the cost of the item.
  • Original Shipping Costs: Standard shipping costs paid at the time of purchase are refundable for standard returns.
  • Late or Missing Refunds: If you haven’t received a refund after 7 business days, please contact your credit card company and bank. If you have done this and still have not received your refund, please contact us at  info@jackfitter.com .

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 48 hours of delivery if possible) with photos of the issue. We will provide a replacement or a full refund, including any shipping costs, at no expense to you.

7. International Consumer Rights (Cross-Border Compliance)

We respect the consumer laws of the countries we ship to. Please note the following specific rights:
United Kingdom (UK) – Consumer Rights Act 2015
  • Right to Cancel: You have the right to cancel your order for standard goods within 14 days of receiving them without giving a reason. Our 30-day policy exceeds this statutory requirement.
  • VAT/Duties: If you paid import VAT or duties directly to the carrier/customs, JackFitter cannot refund these fees. You may be able to reclaim them from HMRC.
Australia – Australian Consumer Law (ACL)
  • Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • "No Refund" Restrictions: Our exclusion of returns for "change of mind" on custom items does not limit your rights regarding faulty or defective products under the ACL.
Canada
  • Implied Warranties: We honor all implied warranties of merchantability and fitness for a particular purpose as required by provincial consumer protection laws.

8. Exclusions and Non-Returnable Items

The following items cannot be returned:
  • Gift cards.
  • Customized items (unless defective, as detailed in Section 3B).
  • Items marked as "Final Sale" (clearly indicated at checkout).

9. Contact Information

For any questions regarding this policy, please reach out to us:
  • Phone: +1 (571) 686-1270
  • Mail: JackFitter, 6056 Clay Spur Court, Centreville, VA 20121, USA