Qualifications for a Return

1. You have 5 days from the date of delivery to ask for a refund or exchange.

Things need to be:

1. In its initial condition
2. Unused, unwashed, and unworn
3. Keep all of the tags and the original packing.
4. Customized or personalized items are not returnable.
5. We accept both defective and non-defective products under these terms.
6. No restocking fees apply to exchanges or returns.

How to Make an Exchange or Return Request

To initiate a return or exchange:

• Please email info@jackfitter.com with your order number, the reason for the return, and any supporting photos if the goods are damaged.
• Within 24 to 48 hours, we will respond with shipment details and return policies.

Return Delivery

1. If the return is due to a defect, an erroneous item, or damage, we will cover the cost of return postage.
2. If a return is made for any reason other than a size issue (e.g., a change of heart or an error), the buyer is responsible for paying the return freight.

Return & refunds

1. Refunds are processed within 10 to 15 business days of receiving and reviewing your return.
2. The refund will be made using the original payment method you used.
3. If there were any initial shipping fees, they are not refundable unless it was our fault.

Some of the important points that should be discussed are as follows:

• As everyone is aware, occasionally errors or malfunctions may cause the goods' color to alter in the pictures. Therefore, in order to be eligible for a return or refund, you must email a picture of the items within 48 hours if the color differs from the one that was displayed online.
• Suppose the customer finds an issue with the product within 48 hours after delivery. In that case, we will either replace it or provide a cash refund (please note that the cash refund will be deducted from the shipping cost), depending on the product's availability.
  If the business accepts your return, your money will be credited to your account within 30 business days.
• We will only cover shipping expenses if your items come damaged as a result of transit or for any other cause on our end. It should be mentioned, nonetheless, that you have 48 hours from the time of delivery to email us and get in touch if the goods are damaged.
• In order for the relevant employees to be held responsible, the customer must also return the item to the warehouse and location from which it was shipped, and no other location, in the event of a return or even exchange.

Items That Are Not Refundable

• Products that are customized or made to order
• After 5 days, items were returned without prior authorization.
• Things that cannot be sold because they are worn out, broken, or missing their tags

Exchange Item Due To Size Issue

• The customer has 48 hours from the delivery date to notify any size problems that we may have caused. Exchanges are not allowed beyond 48 hours from the time of arrival.
• Even if the product's size matches those on our chart, there won't be a refund if the customer selects the incorrect size and measurement. If the customer still wants an exchange, 50% of the entire price will be needed.
• If the retailer is at fault for the size problem—for example, if the items don't fit your measurements—they will cover the cost of the exchange. As should be mentioned, the consumer has 48 hours from the date of goods delivery to submit the request.
• Customers should anticipate receiving their things back within 15 to 20 business days if the company has approved the exchange.

Cancellations of Orders

• Requests to cancel orders will only be fulfilled in the following situations:
• 25% of the purchase price will be deducted if the product is canceled after 12 hours.
• 35% of the purchase price will be subtracted if the customer chooses to cancel the item within three days of verification.
  If you cancel within five days, 40% of the total will be charged.
• If a customer follows through after a week of confirmation, there won't be any cancellations.
• However, in certain exceptional situations, if a customer is permitted to cancel the items after a week of confirmation, 50% of the entire amount paid will be deducted.

Email

• Our customer support team will email the customer to confirm the size and address within 24 hours of the transaction being placed.
• If, after placing your order, you do not receive an email, please check your spam bin. If your email hasn't arrived yet, please send it to info@jackfitter.com
• Until the customer replies to any of our emails or questions, the order will be put on hold.

Note: Within five days of the product's arrival, the following issue needs to be discussed.

Do You Need Assistance?

For any inquiries or worries, please get in touch with us at

info@jackfitter.com