Jack Fitter Money-Back Guarantee Policy

Document Version: 1.0 Last Updated: November 21, 2025 Scope: United States, Canada, United Kingdom, Australia
 

Our Promise: Shop with Confidence

At Jack Fitter, we stand behind the craftsmanship of every jacket we produce. We understand that buying leather apparel online requires trust. To ensure your complete satisfaction, we offer a comprehensive 30-Day Money-Back Guarantee designed to make your experience risk-free and transparent.
If you are not 100% satisfied with your Standard Order purchase, we will make it right.

1. The 30-Day Guarantee Framework

You are eligible for a full refund if you initiate a return within 30 days of the delivery date (as confirmed by the carrier's tracking system).
  • Standard Catalog Items: Fully covered by the Money-Back Guarantee.
  • Return Shipping: We provide a prepaid return shipping label for eligible returns (Standard Items only).
  • No Restocking Fees: We do not charge restocking fees for items returned in original condition.
 

2. Eligibility & Exclusions

To maintain transparency and comply with international consumer laws, we distinguish between Standard and Custom items.

A. Standard Orders (Covered)

  • Definition: Items purchased directly from our catalog in standard sizes (XS – XXL) without modification.
  • Policy: You may return these items for a full refund for any reason, including fit preference, style change, or change of mind.
  • Condition Requirements: Items must be unworn, unwashed, free of odors (perfume/smoke), and have all original tags attached.

B. Custom & Made-to-Measure Orders (Limited Coverage)

  • Definition: Items tailored to your specific body measurements or customized with specific details requested by you.
  • Policy: Due to the bespoke nature of these goods, we cannot offer a Money-Back Guarantee for fit issues or "change of mind." These items are created exclusively for you and cannot be resold.
  • The Exception (Defect Guarantee): We WILL provide a full refund or replacement if:
  1. The item arrives with a manufacturing defect.
  1. The final product measurements differ significantly from the measurements you submitted (beyond standard industry tolerances).
Note regarding UK/EU/AU Laws: This exclusion complies with the UK Consumer Rights Act 2015 and Australian Consumer Law regarding exceptions for goods made to the consumer's specifications. Your statutory rights regarding faulty goods remain unaffected.
 

3. International Refunds & Customs (Crucial)

For customers in Canada, the United Kingdom, and Australia:
Our Money-Back Guarantee covers the amount paid directly to Jack Fitter.
  • Non-Refundable Costs: Customs duties, VAT, GST, and carrier brokerage fees are paid by you to your local government/carrier upon delivery. Jack Fitter cannot refund these external charges. You may be able to claim these back from your local customs authority by presenting proof of return.
  • Refused Shipments: If you refuse delivery due to customs fees, the package will be returned to us. In this specific case, the cost of return shipping and a handling fee will be deducted from your refund.
 

4. How the Refund Process Works

We strive to process refunds as quickly as possible.
  1. Initiate: Email  info@jackfitter.com  with your Order Number.
  1. Label: For eligible Standard Orders, we will email you a prepaid shipping label within 24 hours.
  1. Ship: Drop the package at the designated carrier facility.
  1. Inspection: Once received at our Virginia facility, allow 2 business days for inspection.
  1. Payout: Upon approval, a credit will automatically be applied to your original method of payment.

Timeline

Please allow 5–7 business days after we process the refund for the amount to appear on your bank or credit card statement. This delay is determined by your banking institution, not Jack Fitter.
 

5. Fair Use & Abuse Prevention

To keep our prices fair and our return policy generous, we monitor for return abuse.
  • "Wardrobing": Returns that show signs of wear, damage, or alteration (including removed tags) will be denied. The item may be shipped back to you at your expense.
  • Frequent Returns: We reserve the right to limit or refuse service to customers with an excessive history of irregular returns indicative of fraud.
 

6. Contact & Corporate Information

For any questions regarding this guarantee or the status of a pending refund, our support team is available to assist you.
Jack FitterAddress: 6056 Clay Spur Court, Centreville, VA 20121, USA Phone: +1 (571) 686-1270 Email:  info@jackfitter.com Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)